Refund & Return Policy – Sodepur Indane
Welcome to Sodepur Indane, an authorized LPG distributor associated with Indian Oil Corporation Limited.
Customer satisfaction and safety are our top priorities. Please read our Refund & Return Policy carefully before purchasing products from our website.
Overview
Our return and refund policy is valid for 7 days from the date of delivery.
If more than 7 days have passed since your purchase, we may not be able to offer a full refund, replacement, or exchange.
To be eligible for a return:
- The product must be unused
- The item must be in its original condition
- Original packaging, accessories, and invoice must be available
- The product should not be physically damaged by the customer
Non-Returnable Products
For safety and hygiene reasons, certain products cannot be returned or exchanged, including:
- LPG gas cylinders
- Flammable products or gas refill items
- Used gas stoves or kitchen appliances
- Opened safety products
- Clearance or sale items
- Customized or special-order products
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Order number
- Product photos/videos
- Description of the issue
After verification, we may provide:
- Replacement
- Exchange
- Partial or full refund (depending on the condition)
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 3–7 business days
- Bank/payment gateway delays may vary
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- Wait a few business days for processing
If the issue still remains, please contact us through our website contact page.
Exchanges
We only replace products if they are:
- Defective
- Damaged during delivery
- Incorrectly delivered
Replacement requests must be made within the eligible return period.
Return Shipping
Customers may be responsible for return shipping charges unless:
- Wrong item was delivered
- Product arrived damaged
- Verified manufacturing defect exists
We recommend using a trackable shipping method for valuable items.
Safety Notice
As an LPG-related business associated with Indian Oil Corporation Limited, certain gas-related and flammable products are subject to safety regulations and may not qualify for return after delivery or usage.
Cancellation Policy
Orders may be cancelled before shipment confirmation.
Once an order is shipped or out for delivery, cancellation requests may not be accepted.
Contact Us
For refund, return, replacement, or cancellation-related queries, please contact us through:
Sodepur Indane Contact Page
We are committed to providing safe, reliable, and customer-friendly LPG and kitchen appliance services.